Effective Date: July 1, 2026
Welcome to Texas City Furniture & Mattress. To ensure the security of your payments and a smooth shopping experience, please carefully read the following payment policy before placing an order.
1. Accepted Payment Methods
We accept the following major credit and debit cards; all transactions are settled in US Dollars (USD):
American Express
Diners Club
Discover
JCB
Maestro
Mastercard
Visa
2. Payment Processing
2.1 Authorization
After you submit your order and enter your payment details, our system initiates an authorization request with your card issuer to verify the card's validity and available funds. Upon successful authorization, the corresponding amount is temporarily held (frozen) rather than immediately charged.
2.2 Final Charge
The actual charge is processed once the order has been reviewed and enters the shipment preparation stage. If an order contains multiple items shipped in separate batches, charges will be processed according to each shipment batch; the total amount charged will not exceed the final order total.
2.3 Settlement Currency
All transactions are settled in US Dollars (USD). Your card issuer may automatically convert the amount based on your card's currency; the final amount on your statement is determined by your issuer's actual exchange rate.
3. Payment Security
3.1 Encrypted Transmission
Our website utilizes SSL encryption technology. Sensitive information—such as your payment card number and expiration date—is encrypted throughout the transmission process and is not stored in plain text on our servers.
3.2 Third-Party Compliance
Payment processing is handled by third-party service providers that comply with PCI DSS (Payment Card Industry Data Security Standard). We do not retain core payment information such as your full card number or CVV security code.
3.3 Anti-Fraud Review
All orders undergo automated risk assessment. In the event of an unusual order, we may contact you via email or phone to verify your identity and protect the security of your account and funds.
4. Order Confirmation
4.1 Confirmation Email
Once payment is successful, the system will automatically send an order confirmation email to your registered email address. This email contains your order number, item details, total amount, and estimated shipping time; please keep it for your records.
4.2 Order Status Updates
Once your order enters the shipping stage, we will send a shipping notification email containing the tracking number so you can monitor the delivery progress in real-time.
4.3 Unsuccessful Verification
If payment authorization fails or the order does not pass risk assessment, the order will be automatically cancelled. Any frozen funds will be released back to your original payment method by your card issuer within 1–3 business days; the exact timeframe depends on your card issuer's policies.
5. Payment FAQs
5.1 Payment Failure
Common reasons include: insufficient funds, expired card, incorrect CVV entry, the card issuer declining cross-border transactions, or network issues. We recommend verifying your card details and trying again, or contacting your card issuer to confirm that international online payment privileges are enabled.
5.2 Duplicate Charges
If a duplicate charge occurs due to network latency, the system will automatically refund the excess amount after reconciliation. Refunds typically take 1–3 business days to process.
5.3 Order Amount Discrepancy
Please verify the item quantity, shipping costs, and applicable taxes. Sales tax applies in certain U.S. states; the amount will be automatically calculated and displayed on the checkout page.
5.4 Refund Receipt
Refunds will be returned to your original payment card. Bank processing usually takes 1–3 business days; the exact time the funds appear in your account depends on your card issuer.
For any other payment-related issues, please contact customer service via the "Contact" section on our official website. We will respond and assist you within 24 hours on business days.
Contact Us
Shop Name: Texas City Furniture & Mattress
Phone: +(409) 797-4339
Email: info@texascityfurnituremattress.com
Shop Address: 1519 6th St N, Texas City, TX 77590
Opening Hours:
Monday–Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.