Effective Date: July 1, 2026
This Privacy Policy applies to the Texas City Furniture & Mattress official website and all online services. It outlines the rules regarding how we collect, use, store, and disclose user information, in compliance with applicable U.S. data privacy regulations.
1. What Information We Collect
1.1 Personally Identifiable Information: Information you voluntarily provide—such as your name, shipping address, phone number, email address, and payment card details—when registering an account, placing an order, or contacting customer service.
1.2 Device and Access Information: Information automatically obtained when you visit the website, such as device model, browser type, IP address, access time, page view history, and user activity logs.
1.3 Interaction Information: Records of inquiries, orders, return/exchange requests, customer service communications, survey feedback, etc.
1.4 Marketing Preference Information: Preferences you select regarding subscriptions, promotional notifications, etc.
2. Sources of Personal Information
We obtain your personal information through the following channels:
Information you voluntarily provide: When you register an account, browse or use website services, communicate with customer service, place an order, or submit personal details to us;
System-automated collection: Access data automatically captured via your device, cookies, and similar technologies when you use the website or browse products;
Partner service providers: Third-party service providers who offer technical support and collect or process your information on our behalf;
Partner third-party channels: Authorized information provided by compliant business partners or other legitimate third-party platforms.
3. How We Use Your Information
3.1 Order Fulfillment: Handling the entire service process, including order placement, payment settlement, warehouse dispatch, logistics delivery, returns and exchanges, and post-sales verification;
3.2 Account Management: Facilitating account registration, login verification, and identity authentication to ensure account security;
3.3 Customer Service: Responding to inquiries, handling complaints, tracking logistics, and resolving issues related to returns and exchanges;
3.4 Security and Risk Control: Identifying abnormal orders and fraudulent transactions to mitigate risks regarding funds and merchandise;
3.5 Website Optimization: Analyzing user browsing habits to optimize product displays, page layouts, and the overall user experience;
3.6 Marketing Communications: Sending notifications about new products, promotional events, and home styling ideas, subject to your authorization;
3.7 Compliance and Record Keeping: Retaining transaction records in accordance with legal requirements to meet tax and regulatory audit needs.
4. How We Disclose Personal Information
Except in the compliant scenarios outlined below, we do not sell, trade, or arbitrarily disclose your personal information to third parties:
4.1 Partner Service Providers
We may share data with legitimate service providers—including partners for payment processing, logistics and delivery, warehousing and fulfillment, data analysis, cloud storage, online customer service, and website maintenance—only on the condition that these third parties commit to strictly maintaining the confidentiality of your information.
4.2 Commercial Marketing Partners
For targeted advertising and marketing communications regarding home products, partners will process your data in accordance with their own privacy policies. You have the right to request that we stop sending targeted marketing communications based on cross-platform browsing history.
4.3 Scenarios Requiring Your Explicit Authorization
Situations where you proactively request or provide written consent for us to disclose information to third parties, such as for logistics delivery, quick login via social media, or the use of third-party social media components.
4.4 Corporate Affiliates
Compliant sharing of user data among affiliated companies within the group for unified operations and customer service purposes.
4.5 Legal and Compliance Scenarios
Relevant information may be disclosed in accordance with the law in the event of corporate mergers, asset transfers, bankruptcy liquidation, or other business changes; in response to court subpoenas, search warrants, or lawful government investigations; to enforce website Terms of Service; or to protect the legitimate rights and interests of the platform, users, and third parties.
5. Data Security and Retention
5.1 Data Security
The entire site utilizes SSL encryption technology for data transmission. Payment information is processed through third-party channels compliant with PCI DSS standards; we do not retain sensitive payment data, such as bank card security codes, in full. We implement internal access controls to limit employee access to user privacy information and conduct regular security inspections to mitigate the risk of data breaches. However, as network transmission cannot be guaranteed to be 100% secure, please contact customer service immediately if you notice any account irregularities.
5.2 Data Retention
Transaction and order-related information will be retained for at least 7 years in accordance with U.S. legal requirements; marketing-related browsing history and Cookie data are retained for only 12 months. Following account cancellation, we will delete or anonymize your personal information once the statutory retention period has expired.
6. Third-Party Links
The website may contain links to third-party websites or social media platforms; pages accessed via these links are not governed by this Privacy Policy. Third-party platforms have their own independent privacy policies; we assume no responsibility for the data collection or usage practices of third-party websites, and we recommend that you review their privacy statements before visiting them.
7. Your Rights
7.1 Right of Access: You may request a copy of all personal information we hold about you from customer service;
7.2 Right to Rectification: You may modify or update your information (such as name, address, or contact details) at any time if you discover any errors;
7.3 Right to Deletion: You may request the deletion of your personal account and personal information, provided there are no outstanding orders or legal requirements mandating data retention;
7.4 Right to Withdraw Consent: You may withdraw your consent for marketing communications or third-party data sharing at any time;
7.5 Right to Restrict Processing: You may request a temporary restriction on our use of your personal information under specific circumstances.
To exercise the above rights, please submit proof of identity via the contact channels on our official website; customer service will process and respond to your request within 15 working days.
8. Children's Privacy
This website provides home goods and services to adult consumers; we do not knowingly collect personal information from minors under the age of 18. If you are a guardian and discover that a minor has submitted information to us without permission, please contact us to have the relevant data deleted immediately.
9. Cookies
This website uses cookies and similar tracking technologies to record browsing preferences, maintain login status, track page visits, and provide personalized product recommendations. You may refuse or clear cookies via your browser settings; however, disabling cookies may prevent certain website functions from operating correctly.
10. Changes to the Privacy Policy
We may revise this Privacy Policy from time to time to reflect business adjustments or updates to laws and regulations. Updated versions will be posted directly on the relevant page of the website, indicating the latest effective date. In the event of significant changes, we will notify users who have placed orders via their registered email addresses; continued use of the website services constitutes your acceptance of the updated privacy terms.
Contact Us
Shop Name: Texas City Furniture & Mattress
Phone: +(409) 797-4339
Email: info@texascityfurnituremattress.com
Shop Address: 1519 6th St N, Texas City, TX 77590
Opening Hours:
Monday–Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
(GMT -8:00, Eastern Standard Time)
Response Time: We respond within 24 hours.